The gratowin casino Diaries
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An initiative we launched While using the intention to make a world wide self-exclusion program, which will allow vulnerable gamers to dam their use of all on the net gambling possibilities.
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The participant from Portugal complained about her In general knowledge from the casino. Primarily with regard to the casino's cashout policy, according to which new players are only permitted to withdraw in a price of €500 per 30 days. Thanks to this grievance, we turned conscious which the casino experienced decreased its withdrawal limitations, and up-to-date the knowledge in our assessment from the casino.
This negatively impacted the casino's Protection Index. Unfortunately, in the course of the resolution of the complaint, ahead of withdrawing all winnings, the participant performed her remaining equilibrium down to zero. On account of this cause, the player's complaint was rejected.
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The player from Portugal is encountering difficulties withdrawing their resources on account of withdrawal boundaries. We rejected the criticism as the participant did not respond to our messages and concerns.
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The player from Italy is dealing with complications completing verification of his account. The problem was fixed, the player been given his funds.
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The player from British Columbia had asked for account closure by means of chat concept and e-mail about three months back and had acquired no reply, which induced irritation. Once the participant had contacted the Complaints Group, they designed An additional try to talk to the casino, this time successfully.
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